MANNA FREIGHT SYSTEMS
Chuck Martin is the Chief Operating Officer for Manna Freight Systems, Inc., and is responsible for the operations and sales activities for Manna’s three home delivery brands. He joined the company in 2012 as CFO and transitioned into the COO role in 2013. Martin has helped mold a culture focused on operational excellence in home delivery and a collaborative, solutions-based dialogue with customers, with an objective of being essential to the customer’s success. This approach has resulted in Manna’s significant growth.
Martin’s career has included leadership roles in operations in finance spanning distribution, manufacturing, and financial services. He holds a bachelor’s degree from St. John’s University in Minnesota where he majored in Accounting. Martin has been married for over 30 years and raised three wonderful children. He is a fan of most sports, but particularly soccer and is the head coach of a U14 boys’ team.
Consumer expectations for delivery keep rising, and the growing amount of furniture sold via the Internet keeps increasing pressure on final-mile providers to keep up. How do experts in the field maintain high levels of service in the face of ever-increasing demand?